- Home
- Help
Help and questions
Quick answers below. Need a person? Real people on chat in English or Filipino.
Frequently asked questions
Before you buy
What is an eSIM?
A SIM card that's built into your phone. Instead of swapping a plastic card, you install a travel plan in a couple of minutes, and your regular SIM stays where it is.
Do I need the app?
Yes. You buy, install and top up in the Dayo app. It's free, and it walks you through setup on your exact phone.
Will it work on my phone?
Most phones from the last few years support eSIM. Check your phone, or dial *#06# and look for an EID.
Is it cheaper than roaming?
Almost always cheaper than pay-per-use roaming, which can run to hundreds of pesos per MB. A good roaming promo can come close per GB, but it only works on your own network's SIM, comes in fixed packs and sizes, and lapses if you miss the activation. Dayo is one price for the whole trip on any phone, and the app shows the comparison for your dates before you buy.
How do I pay?
In pesos, taxes included, with GCash, Maya, cards, Apple Pay or Google Pay.
Installing
When should I install?
At home on Wi-Fi, a day or more before you fly. Installing doesn't start your plan.
How long does it take?
About two minutes. The app shows the steps for your exact phone. See the install guide.
Can I keep my home number?
Yes. Your home SIM stays on for calls and texts (like OTPs) while Dayo handles data. We show you how to keep roaming off so you aren't charged by your home network.
Can I install it on more than one phone?
Each eSIM installs on one phone. Buying for others? Send up to 10 eSIMs with one group link.
On your trip
When do my plan's days start?
When your phone first connects to a network in your destination, not when you buy or install. Install a few days before you fly, then turn Dayo on when you land.
What happens if I run out of data?
Your data pauses. There are no surprise charges. Top up in the app in a few taps, or switch to a bigger plan.
Can I share data with my laptop?
Yes, hotspot works on every plan.
I landed and it isn't connecting
Turn on the Dayo line and Data Roaming for Dayo only, then restart once. Still nothing? Chat with us in the app.
Payments
What is Dayo Cash?
Credit that comes off your next eSIM: ₱1 of Dayo Cash is ₱1 off. During the pilot there is one way to earn it: refer a friend. They get ₱50 off their first eSIM and you get ₱50 Dayo Cash once they connect abroad.
Do you have plans for companies or travel agencies?
Yes. See Dayo for Business and Affiliates & partners.
Get help
Real people, in English or Filipino. Email us, or start with the guides below.
contact@dayo.world
For account or order questions, write from the email address on your Dayo account.
Help center and guides
Questions answered above · Step-by-step install guide · What is an eSIM? · eSIM vs pocket WiFi vs roaming · Data calculator · Compatible phones · For OFWs and seafarers
Your data
We usually reply within [X hours]. [AI first reply disclosure, pending lawyer]
Your next trip starts here
Dayo is coming to iPhone and Android. Join the beta waitlist and we'll email you an invite to try it before your next trip.
- First invites before the app is in the stores
- Real plans to test on your next trip
- A direct line to the team building Dayo
Takes 20 seconds. Opens in a new tab.